1. How do I pay for my order?

We have a number of payment methods. Choose the one that is most convenient for you. The options are: Online Bank Transfer through your Credit, Debit, or Cash Card Cash on Delivery (COD)

Do you offer a Cash On Delivery (COD) payment option? How does it work?

Yes, we support the COD payment method. You can make the payment in cash to the delivery agent once the product reaches you.

What should I do if my payment doesn’t get through or fails?

If your payment transaction fails, please contact our Customer Service immediately on +91 +91 8425984258 / info@casaquirky.com

  1. Do I have to pay shipping charges?

No, you don’t have to pay any shipping charges for transactions worth Rs 2,000 and above.Transactions of Rs1,999 or lower will incur a very small convenience charge of Rs 99.

  1. By when will I receive the ordered products?

We will send you an email with tracking details or you can check it by login into yor account in order status section.

  1. How do I know whether the product can be delivered to my area? Can I opt for Cash On Delivery (COD) payment in my area?

Casa Quirky is trying its best to ship its products as far and wide as possible. However, there are still a few areas where we are unable to ship. While placing an order, you will receive an intimation of the same. Similarly, you will also be informed on whether or not the Cash On Delivery (COD) payment option is available in your respective area.

  1. A few months ago, I had ordered from Casa Quirky and the order was delivered successfully to my address. However, this time, I am unable to place an order as my Pincode is not being recognised. Why so?

There were a few areas and Pincodes that were serviced by Casa Quirky earlier; however, they are unserviceable now due to courier issues. If you are trying to place an order using one of these Pincodes, we won’t be able to take your order. We regret the inconvenience. To place your order successfully, we request you to provide a different / alternate address with a serviceable Pincode. Please get in touch with our Customer Service on  +91 +91 8425984258 to know which Pincodes are serviceable.

  1. What is the mode of delivery at Casa Quirky?

We have partnered with GATI courier services for the shipment of products across India and UPS courier services for international shipments. Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.

  1. Why have I received only a part of my order?

As mentioned in our Product details page, each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.

  1. How do I know if my order has been placed successfully?

Within a few minutes of successfully placing your order, you will receive an email confirmation from Casa Quirky. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.

  1. How do I check the status of my order?

Simply follow the below-mentioned steps:

Click on ‘Login / Sign Up’ on the top left of the page and log in to your account.

Go to ‘Casa Quirky’ on the top right of the website.

Click on the ‘Orders’ tab.

Go to the relevant Order No. and click on it to check its status.

  1. Can I cancel an order?

Though the Casa Quirky website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on +91 +91 8425984258 at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel it and refund the amount as Casa Quirky Credits.

  1. Can I modify or change my order?

Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply call +91 +91 8425984258. They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this.

  1. Can I mix and match items from different sets and collections? In other words, can you personalise a set?

Sorry, that’s not possible. We cannot personalise things. The exact set, as shown on the Casa Quirky website, will be delivered to you.

  1. How do I contact Casa Quirky’ Customer Service Team?

You can get in touch with our Customer Service by sending us an email to info@casaquirky.com or can call us on +91 +91 8425984258 between 11 a.m. and 7 p.m.

  1. What is the Friendly Returns policy of Casa Quirky?

At Casa Quirky, we understand how much you value your every purchase and for us a good customer experience is utmost important. Hence, to fulfill our word, we are committed to making your shopping experience with us as delightful as possible.

Even after this if you are not fully satisfied with your purchase, don’t worry as we have an excellent Return policy. The process is pretty simple. All you need to do is raise a return request, within a period of “15 days”, from the date of delivery(48 hours for damaged and defective) following the below steps:

You can raise a replacement request by simply calling or customer care number at +91 8425984258.

You can also raise a replacement by mailing us on our support email id “info@casaquirky.com”.

While you choose any of the above options, we will ensure that you get a resolution at the earliest.

At Casa Quirky, we assure you that all products are checked properly before shipping them but even then the product you receive is “Damaged, Defective”, our friendly returns policy will solve your problem.

The possible solutions covered in returns policy are:

Replacement / Exchange

if the product is Damaged, Defective condition or it was not as described, you may request a replacement for that product. Ideally in replacement, we do a pickup of the product which is (Damaged, Defective) from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact. We provide replacement of the product once we have received the product which was either “Damaged, Defective, or Not as described” and we have a done the quality check on the same (for damaged and defective items). There are some locations where a reverse pickup is not available, hence in such cases we ask the customer to send the product in an unused condition with all tags, bills and original packaging intact from any trusted courier to our warehouse. In this scenario, we will reimburse an amount of Rs. 100/- as “Casa Quirky Credit Voucher” for sending the product to us.

Replacement is subject to availability of the product. If the product is out of stock you will either receive either “Casa Quirky Credit Voucher” or a “Refund” of the product amount paid while purchasing.

Refund

We also have a facility of refund if we are not able to provide a replacement/exchange of the product ordered in case if the product delivered is (Damaged, Defective). Refund facility will not be applicable in case of product disliked by the customer.

Note

If the order value becomes zero on usage of any credit vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will provide you with an “Casa Quirky Credit Voucher” which you can use to redeem any other product of your choice from the Casa Quirky website.

  1. How do I return an item purchased on Casa Quirky?

Now with our easy returns policy, returning a product is very convenient. If you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, you have 15 days to raise a return request by just following the below mentioned procedures:

Raise a return request by calling our customer number at  +91 +91 8425984258  or by sending us the return request mail on our customer support email id “info@casaquirky.com “.

Once we have received your request, one of our Customer Service Executive will get in touch with you to further understand the issue and will process the request for either replacement / refund (as per the situation).

Ideally in replacement, we do a reverse pickup of the product which is “Damaged, Defective, or Not as described (Customer not liking)” from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact. We provide replacement of the product once we have received the product which was either ““Damaged, Defective” and we have a done the quality check on the same (for damaged and defective items). There are some locations where a reverse pickup is not available, hence in such cases we ask the customer to send the product in an unused condition with all tags, bills and original packaging intact from any trusted courier to our warehouse. In this scenario, we will reimburse an amount of Rs. 100/- as “Casa Quirky Credit Voucher” for sending the product to us.

Replacement is subject to availability of the product. If the product is out of stock you will either receive either “Casa Quirky Credit Voucher” or a “Refund” of the product amount paid while purchasing.

We also have a facility of refund if we are not able to provide a replacement/exchange of the product ordered in case of if the product delivered is “Damaged, Defective”. Refund facility will not be applicable in case of product disliked by the customer.

Note

If the order value becomes zero on usage of any credit vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will provide you with an “Casa Quirky Credit Voucher” which you can use to redeem any other product of your choice from the Casa Quirky website.

Exceptions

Although we will try our level best to assure you a hassle free return, there are certain exceptions where it will be difficult to support returns as mentioned below:

If the return request is made after the specified time frame (15 days from the date of delivery).(48 hours for damaged and defective).

Anything missing from the package like the price tag, accessories, labels, original packing, etc.

Product is damaged due to misuse, physical damage or any other damage done by human error, etc.

Any customer had requested and placed an order for Customized product, than replacement will be done only if the product is received in a Damaged or Defective condition. There will be no replacement / refund for customer dislike. Examples like – Wallart, Wallpaper, etc.

  1. When are returns not possible?

At Casa Quirky, we try our level best to give you the best customer service experience but even though there are certain scenarios where it will be difficult to support returns. The scenarios are as below:

If the return request is made after the specified time frame (15 days from the date of delivery).(48 hours for damaged and defective).

Anything missing from the package like the price tag, accessories, labels, original packing, etc.?

Product is damaged due to misuse, physical damage done by human error, etc.

Any customer had requested and placed an order for Customized product, than replacement will be done only if the product is received in a Damaged or Defective condition. There will be no replacement / refund for customer dislike. Examples like – Wallart, Wallpaper, etc.

  1. Is there a refund facility available?

Ideally, we would not like our valuable customers to leave unhappy or unsatisfied but even if after all our efforts, a customer is willing to have a refund for his/her order; we do have a facility of refund as per the refund policy.

  1. How will I receive my refund / what is the refund policy at Casa Quirky?

Ideally, we would not like our valuable customers to leave unhappy or unsatisfied but even if after all our efforts, a customer is willing to have a refund for his/her order; we do have a facility of refund as per the refund policy described as below:

We provide a refund to the customer if we are not able to provide a replacement/exchange of the product in case the product delivered is “Damaged, Defective”. Refund will not be provided in case of product disliked by the customer. In such case, only “Casa Quirky Credit Voucher” will be provided. Customized Products like Wallart, Wallpaper, etc. will not be covered under refund policy in case of customer dislike. Such products will not be applicable Refund / CV in case of customer dislike.

Once we get a refund request from your end, we process your refund as per the mode of payment you selected while placing your order which is described below:

Prepaid Order (Credit Card/Debit Card/Net Banking)

In this, you will either get the “Casa Quirky Credit Voucher” or the order amount will be remitted back to your card or net-banking account. The process for initiating this takes 1-2 business days however it may take approximately 5-7 business days to get the amount actually reflect in your card / net-banking account.

Cash On Delivery Order

If you have placed an order using cash on delivery mode and had requested a refund, we have following options available:

We provide you “Casa Quirky Credit Voucher” which you can use to purchase any product from Casa Quirky web site.

We take your bank account details and we do a bank transfer. In this the money will get credited in your account within 5-7 working days.

Important Note – If the order value becomes zero on usage of any credit vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will provide you with an “Casa Quirky Credit Voucher” which you can use to redeem any other product of your choice from the Casa Quirky website.

When the refund process is initiated, our customer service team will get in touch with you asking for relevant documents which must be provided within 2 working days (excluding holidays). If the customer fails to respond after 1-2 more reminders, then we will issue a credit voucher, which you can use to shop online on Casa Quirky. Please note, once refund request is cancelled and the voucher is created, it cannot be reversed, hence we request you to co-operate with our customer service team for the same.